Although many of the top brands are known by their logos – Nike, McDonald’s, Facebook – could you describe the logo of, say, the company that picks up your agency’s garbage?
The truth is, the brand experience of a business encompasses so much more than simply the design of its logo. Branding represents the full experience that makes a company memorable, and the more positive those experiences, the more loyal consumers will be to that company’s brand.
So, is your agency brand memorable to those in need of in-home care services? If you’re unsure, review these tips:
- Do you really know your target market? What are they feeling when they reach out to you for services? What do they need? What matters to them? What problems do they have that you can solve?
- Is your solution simple? The search for home care, and likely the events that have led up to that search, are already complicated and emotional. Don’t overcomplicate their experience with your brand. Provide straightforward information and always provide a way to contact a person on your team if needed.
- Are you listening? Listen more than you talk and you’ll hear what your clients and community need. You’ll also learn how to improve your services and provide better experiences.
To ensure that you’re creating a memorable home care agency brand experience for the consumers and referral sources with needs that you can fulfill, contact us. And once your brand is solidified, our unique MOST program will allow your agency to showcase that brand with ongoing, helpful resources. Give us a call at 800.370.6580, x3 to learn more!